Guest Services Attendant Supervisor (Valet)

Full House Resorts, Inc • Cripple Creek, CO

1d • $20 - $22 • Onsite

About The Position

This role assists in supervising the Transportation Team, ensuring the smooth and efficient operation of valet, bell, and shuttle services. The position involves training staff, scheduling, and covering shifts as needed. Key responsibilities include greeting guests, assisting with vehicle retrieval and parking, providing shuttle services, and maintaining vehicle cleanliness. The role also involves general vehicle maintenance, responding to guest inquiries, and ensuring compliance with safety procedures and gaming regulations. Additionally, the attendant will escort guests, handle baggage, arrange shipments, compute charges, run errands, and provide excellent customer service to uphold 4-star standards.

Requirements

• Demonstrated experience operating various passenger vehicles.
• Demonstrated effective and diplomatic customer service and communication skills, which includes contacts with employees and guests, preferably within a gaming environment.
• Demonstrated experience in problem solving and organizing and prioritizing work.
• Demonstrated experience leading and motivating staff.
• Must be a minimum of 21 years of age with a good driving record.
• Graduation from high school or equivalent.
• Demonstrated effective and diplomatic oral and written communication skills using English.
• Must have a valid and current State of Colorado Driver License with a good driving record.

Nice To Haves

• One (1) or more years of recent and related experience is preferred.

Responsibilities

• Assists in supervising the Transportation Team, ensuring the overall smooth and efficient function of the department in providing valet, bell, and shuttle services to guests and employees.
• Provides training and technical direction to Transportation Staff, including new employees.
• Works with the Transportation Manager to schedule staff to meet business needs. Is flexible and when necessary, covers shifts, switches shift, and works overtime.
• Greets arriving and departing guests, opens passenger door(s), and offers assistance if appropriate according to established procedures.
• Provides clear instruction to customers utilizing valet services on how to reclaim their vehicle.
• Ensures the cleanliness of the interior of each customer’s vehicle is maintained.
• Retrieve and park customer vehicles in specified areas in a safe and efficient manner.
• Provides safe, friendly, and courteous shuttle services for casino guests and employees. Ensures shuttle vehicles are clean at all times.
• Performs general vehicle maintenance on shuttle vehicles.
• Greets and informs customers of shuttle services, and thanks customers for their patronage.
• Responds to questions from guests in a helpful, courteous, and pleasant manner.
• Maintains alertness for the performance of all responsibilities. Exercises extreme caution at all times while operating shuttle vehicles, or while retrieving and parking customer vehicles.
• Maintains awareness of circumstances at all times to evaluate the need for increased security or safety measures. Keeps management informed of any concerns.
• Escorts guests to their hotel rooms. Explain the operation of room features such as locks, ventilation systems, and televisions.
• Receive and mark baggage by completing and attaching claim checks.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, and banquet storage rooms by hand or using baggage carts.
• Arrange for shipments of baggage and mail by providing weighing and billing services.
• Compute and complete charge slips for services rendered and maintain records.
• Deliver messages, room service orders, and run errands for guests.
• Provides excellent customer service skills and upholds 4-star standards. Answers guest questions regarding the resort and makes guests feel welcome and wanting to return.
• Wears and maintains all uniforms properly, including nametag. Must wear a gaming license if in possession of one.
• Performs duties in compliance with safety procedures, the Colorado Limited Gaming Act, and internal policies and procedures.
• Performs other duties, including special projects and assisting other departments, as needed.

Benefits

• medical
• dental
• vision
• life
• disability
• FSA
• 401k retirement plan which includes a matching contribution after one (1) year of service
• generous paid time off program
• paid transportation from Colorado Springs, Woodland Park and Pueblo
• free local gym membership
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED