Guest Services Attendant
About The Position
The Guest Services Attendant serves as the first point of contact for patrons at the Manluk Centre and provides a high level of customer service while supporting the safe and enjoyable use of recreation facilities, programs, and events. Staff are scheduled in roles that include front desk cashier and slide attendant duties, which involve enforcing slide rules, ensuring patron safety, and completing opening and closing procedures for both facility and slide operations. This position operates within established guidelines, responds promptly to inquiries and concerns, and maintains strong knowledge of all recreation programs, schedules, and general departmental information.
Requirements
- Minimum enrollment in Grade 10 or equivalent.
- Confident and capable with technology usage.
- Working knowledge of Microsoft programs.
- Experience handling cash and processing a variety of payment methods, including cash, debit, credit, cheques, and electronic payments.
- Minimum of 1 year of customer service experience.
- Adaptable, enthusiastic and eager to learn new challenges.
- Demonstrates responsibility, accountability, integrity, and resourcefulness in all aspects of work.
- Able to work independently and as part of a team.
- Strong commitment to delivering excellent customer service.
- Courteous and effective when handling inquiries, complaints and requests for information.
- Able to perform under pressure and manage difficult situations professionally.
- Open to direction with a commitment to continuous learning.
- Other related duties as required.
Nice To Haves
- Experience with When-To-Work, Dayforce, Active-Net or similar programs are considered assets.
- Intermediate First Aid is preferred.
Responsibilities
- Handles daily admissions, memberships, and program registrations.
- Coordinates room bookings.
- Confirm facility bookings and payments and oversee the distribution and collection of rental keys.
- Understanding of recreation programs and amenities & ability to provide accurate information to the public.
- Follow appropriate emergency response procedures according to facility protocols.
- Completes assigned daily duties and cleaning tasks.
- Responsible for following opening and closing procedures.
- Ensures accurate balancing of daily transactions and performs cash out procedures.
- Regular check ins on Fitness Centre as required.
- Maintains a clean and organized workspace.
- Demonstrates professionalism by keeping a clean, presentable appearance and behaving in an appropriate manner, as per City Directives.
- Being prompt and prepared for each shift.
- Understanding and enforcement of waterslide rules.
- Monitor public safety by enforcing slide rules to all users.
- Participate in overall operations and maintenance of slides, including completing opening and closing procedures.
Benefits
- Shift premium for hour worked before 7 a.m. and after 7 p.m.
- One (1) Personal Day to use per year
- Employee Assistance Program
- Deck footwear/ swimsuit allowance
- Paid training on select courses and recertifications
- Opportunities for growth within the organization
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
