Guest Services Attendant
About The Position
Guest Services Attendants are the first point of contact for Trico Centre for Family Wellness members and guests. This role plays a key part in creating a welcoming, professional, and efficient experience while providing hands-on exposure to recreation facility operations, customer service, and administrative systems. This position is ideal for post-secondary students interested in Sport & Recreation Management, Business, Hospitality, or Customer Experience who enjoy working with people, multitasking in a fast-paced environment, and building skills that support a career in sport and recreation.
Requirements
- Previous customer care experience preferred, but not required.
- Comfortable handling cash and point-of-sale systems.
- Experience with Microsoft 365 (Word, Excel, Outlook); ability to learn recreation software quickly.
- Strong communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Ability to multitask in a busy, public environment.
- Friendly, professional, reliable, and punctual.
- Ability to make decisions and solve problems calmly.
- Flexible availability including mornings, evenings, and weekends.
- High School Diploma (post-secondary students encouraged to apply).
- Standard First Aid & CPR/AED Level C (or willingness to obtain).
- Criminal Record Check required at time of hire (within last 6 months if already completed).
- Mature, responsible and enthusiastic.
- Excellent customer service and communication skills.
- Reliable and punctual.
- Strong organizational skills.
- Ability to deal with a varied and busy work environment.
- Strong behaviour management and conflict resolution skills with people of all ages.
- Able and willing to work flexible hours within the scope of operations (Monday – Sunday, 5:45 am – 10:00 pm).
Nice To Haves
- Studying Sport & Recreation Management, Kinesiology, Business, Tourism, Hospitality, or related fields.
- Interested in gaining experience in facility operations and customer experience.
- Motivated to develop leadership, communication, and administrative skills.
- Comfortable working with people of all ages and backgrounds.
Responsibilities
- Demonstrate Trico Centre’s mission, values, and commitment to exceptional customer service.
- Welcome guests and create a friendly, professional first impression.
- Provide tours and information to prospective members and visitors.
- Process admissions, memberships, program registrations, rentals, and product sales.
- Handle cash, debit, and credit transactions accurately.
- Respond to phone and in-person inquiries in a positive and solution-focused manner.
- Maintain an organized and professional front desk workspace.
- Communicate updates and operational information through internal systems (Microsoft Teams).
- Attend required staff meetings and training sessions.
- Maintain current certifications required for the role.
- Collaborate with all departments to support smooth facility operations.
- Address guest concerns professionally and escalate when appropriate.
- Perform other related duties as assigned.
Benefits
- A fun, positive and respectful work environment.
- Free facility membership and discounted registration on programs.
- Flexible part-time scheduling around school commitments (early Morning, daytime and some evening and weekend shifts available).
- Skill development in customer service, sales, operations, and leadership.
- Hands-on experience in a multi-use recreation facility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
