Guest Services Attendant/Mountain Greeter - Summer 26
About The Position
The Lake Louise Ski Resort is seeking a Guest Services Attendant/Mountain Greeter for the summer season. This role involves a mix of indoor and outdoor duties, providing professional and efficient service to guests. Responsibilities include handling inquiries, processing sales, assisting with administrative tasks, greeting guests at lifts, ensuring ticket/pass validity, and maintaining the base area. The position offers a dynamic work environment with opportunities to interact with guests in a world-class ski area located in the Canadian Rockies. Employees can expect a great working environment, employee benefits, competitive wages, and a unique experience.
Requirements
- Ability to work in a team environment
- Strong communication skills
- Reliable, service-oriented, flexible, outgoing and enthusiastic
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to analyze and interpret the needs of guests and offer appropriate solutions
- Able to respond quickly in a dynamic, fast-paced and changing environment
- Able to work outside in all weather conditions
- High level of proficiency with Microsoft Word & Excel, Outlook and Internet
- Previous customer service experience required
Nice To Haves
- Cash handling experience preferred
- Administrative experience / professional phone etiquette considered an asset
Responsibilities
- Dealing with customer inquiries, complaints and comments in a professional manner
- Ensuring positive guest experience and contributing to the mission statement: “We Make People Happy”
- Performing administrative/switchboard duties - includes being the central phone/email communications hub for the resort
- Assisting guests with automated ticket kiosks
- Providing support for other departments when needed (cross-utilization)
- Scanning tickets/passes at lifts to ensure they valid
- Using a two-way radio to call in bad scans
- Assist in the Transportation department when required
Benefits
- LLSR Summer lift pass
- Free employee transportation from the resort to Lake Louise Village
- Food and Beverage discounts at designated cafeterias and restaurants
- Retail store discounts
- Staff rates at Skoki Backcountry Lodge
- Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
- Employee recognition programs
- Long Service Award programs
- Opportunity for educational growth and development
- Optional subsidized staff housing for full-time employees
- Awesome Staff events, activities, and team building events throughout the season
- RRSP matching contribution depending on length of service
- Extended health care plan depending on length of service
- Year-round employees may be eligible for spousal and family passes
- Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
