Guest Services Associate - Part-Time

The Barber Companies Inc•Birmingham, AL

3d•$17 - $19•Onsite

About The Position

The Guest Services Associate will perform a variety of technical and clerical tasks related to museum operations. This role involves greeting visitors in a friendly and positive manner, efficiently facilitating sales and transactions, and providing accurate information about the museum's exhibits, events, and gift shop products. The position requires a strong focus on customer service and maintaining the visual appearance and operability of public spaces.

Requirements

Exceptional customer services skills and experience
Excellent observation skills
Able to work in a multifaceted, team-oriented environment
Strong oral presentation and communication skills, both verbal and written
Adept at conflict resolution and problem solving
Able to work in a flexible, fast-paced environment
Exhibits patience, professional demeanor, even temper, and good manners in stressful and changing situations
1-2 years experience working with the public preferably in a museum or retail capacity
Cash handling work (minimum 2 years)
High School diploma or equivalent

Responsibilities

Act as the welcoming initial point of contact and concierge for all museum guests, visitors, and clients, prioritizing excellent customer service and the visitor experience.
Provide accurate and timely customer information via friendly, engaging phone support.
Perform opening and closing functions for the front desk and the museum store.
Conduct ticketing sales, retail sales, and membership sign-ups & sales through use of POS systems, handling cash and credit card transactions.
Become knowledgeable about the museum, its history, exhibits, programs, and special events, and communicate this information to guests.
Maintain the highest standards of visual appearance and operability of all public spaces, including the main lobby, entryways, exhibits, front desk, and the museum store.
Understand and maintain all building safety, security, and loss prevention policies and procedures.
Assist in display and restock/reorder of front of house collateral and ticket package promotional items.
Assist in the store with pricing, restocking, merchandise displays, and inventory counts.
Greet guests.
Provide general information about the museum, exhibits, and the community.
Take admission and fees using a Point of Sale system.
Answer the telephone and field calls to appropriate staff members.
Handle and balance cash and related paper entries.
Assist with sales and inventory in the Museum Shop.
Relay accurate information about planned programs/events.
May assist with informal tours of the museum to individuals and groups.
Ensure that all displays and supplies are well stocked at all times.
Maintain daily operation of the museum reception area.