Guest Services Specialist- Part Time

National Aquarium•Baltimore, MD

3d•$17 - $20•Onsite

About The Position

The National Aquarium is seeking Guest Services Specialists-Part Time who will be responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This is a part-time role which will be expected to work between 10 and 30 hours per week. Must have weekend availability to be considered for the opportunity.

Requirements

High school diploma, plus a minimum of 1 year of customer service experience; or equivalent combination of education and experience
Must be able to demonstrate excellent cash handling skills, to included counting money, calculating change, and accurately recording a transaction
Must be willing to learn and operate internal systems for ticket sales and membership information
Outstanding customer service skills, with demonstrable ability to act quickly to address a service need
Must be enthusiastic, motivated and enjoy working with people
Strong communication skills and ability to engage Aquarium guests of all ages
Strong basic computer skills, to include using email, navigating the internet, and working in MS Office applications
Ability and willingness to work a flexible schedule including weekends, holidays and occasional evenings
Ability and willingness to work outdoors in a variety of weather conditions
Ability to work with a team and independently
Ability to follow written and verbal instructions

Nice To Haves

Previous experience with public speaking or performance is desirable

Responsibilities

Provide exceptional guest service that transforms a day at the Aquarium from ordinary to extraordinary
Support guest service needs by working posts in any / all of the following areas: Waterfront Park, Harbor Wetland, Membership/Will Call/4D Cashier, 4D Theater, Information Desk, VR and other posts as assigned.
Greet all guests in line of sight with a smile, a verbal greeting, and approachable friendliness
Act as a host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitude
Provide first-level service recovery as needed through active listening and offering solutions that successfully balance guest & Aquarium needs. Understand when to solve the problem and when to engage a Guest Service Manager.
Assist guests in a friendly and positive manner regarding Aquarium offerings, prices, membership, directions, and general information
Project a professional image while in uniform and when using the phone or radio
Create opportunities to share marketing messages that support both the Aquarium’s mission and its business goals
Become familiar with the Aquarium’s story – history, accomplishments and future goals
Go beyond what is expected – deliver Personal Facilitated Experiences (PFEs) that inspire, delight, and engage
Support company mission.
Adhere to all organizational and departmental policies and procedures.
Other duties as assigned or required.