Guest Services Host (Part Time)

Player 15 Group • Phoenix, AZ

3d • Onsite

About The Position

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated Host to join our team. In this high-impact role, you will support all facets of Event Service for Player 15 Group while playing a key role in broader department initiatives.

Requirements

• Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
• Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times
• Ability to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitors
• Ability to read and scan tickets and credentials and ensure authenticity
• Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
• Ability to utilize service recovery methods confidently and independently
• Ability to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policies
• Must be at least 18 years old
• HS Diploma or GED required.
• Minimum of six months experience in guest services, customer service or similar experience required

Nice To Haves

• Some college preferred.
• Two years’ experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred

Responsibilities

• Deliver upon the organization’s Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories
• Work closely with the Premium Experience team to ensure clients receive superior service and complete fulfillment of every contract detail.
• Be personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitality.
• Consistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and security
• Build strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issues
• Verify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offerings
• Coordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experience
• Inspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needs
• Enforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situations
• Operate radio equipment & handheld devices to communicate with areas of the venue
• Additional duties may be assigned by a supervisor based on event.
• Maintains regular and reliable attendance.

Benefits

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including: Full fitness center with locker rooms and showers, Indoor/outdoor basketball courts, Pickleball court, Golf simulator and putting green, On-site cafeteria and collaborative gathering spaces

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED