Guest Services Associate (Luxury Resort)

Bolt Farm Treehouse • Whitwell, TN

14h • Onsite

About The Position

Bolt Farm Treehouse is a luxury treehouse resort on 55 acres of bluff in the mountains outside Chattanooga. Its mission is to help guests strengthen relationships and reconnect with what matters most. The resort describes its operations as AI-first and focuses on how guests feel.

The Guest Services Associate is the first and last face guests see during their stay. The role combines guest arrivals and departures, golf-cart fleet preparation, deliveries, and property support. Associates greet guests, assist with luggage, escort them to their villas, provide villa and golf-cart orientations, and help ensure safe cart use. They also wash, charge, detail, and stage carts, including for after-hours arrivals. On lighter days, they make guest deliveries and assist around the property.

The position requires working outdoors in all seasons, including evenings, weekends, Sundays, holidays, and the resort’s busiest cart-preparation days: Monday, Wednesday, and Friday. The company provides a funded 90-day ramp to help associates become fluent with its technology and offers a performance-based path from T1 to T2 to Player Coach.

Requirements

• Valid driver's license and clean driving record.
• Able to lift 40 pounds or more and walk or stand for long stretches outdoors in all seasons.
• Available to work evenings, weekends, including Sundays, and holidays.
• Available for Monday, Wednesday, and Friday turn days, which are the heaviest workdays.
• Reliable transportation to Whitwell, Tennessee, about an hour from Chattanooga.
• Warm, high emotional intelligence and ability to make guests feel welcome.
• Calm under pressure when multiple arrivals occur at once.
• Strong attention to detail.
• Reliable and punctual, with willingness to arrive early.
• A pitch-in mindset and willingness to help with varied tasks.
• Comfort using radios, mobile checklists, ClickUp, and AI tools; the company funds a 90-day ramp to build fluency.

Nice To Haves

• Experience thriving at Chick-fil-A, a luxury hotel, or a top restaurant.

Responsibilities

• Greet every guest by name within 30 seconds at the Summit lot and offer water and a seasonal touch, such as a chilled towel in summer or a warm blanket in winter.
• Load and unload luggage, transport guests to the Welcome Dome, and escort them to their villa.
• Give guests a villa walk-through and golf-cart orientation, including safety rules and the waiver.
• Rinse guest vehicles, wipe their tires, and leave a handwritten note under the wiper.
• Retrieve carts and assist with luggage at checkout, then send guests off warmly.
• Keep wait times under five minutes at the Summit lot and Welcome Dome.
• Wash, charge, detail, and stage golf carts so the fleet is ready by 12 PM on Monday, Wednesday, and Friday turn days.
• Stage carts and lockbox keys for after-hours arrivals.
• Promptly report cart damage, battery issues, and road issues.
• Deliver WOW gifts, celebration setups, amenities, meals, and guest requests to villas on time and to standard.
• Partner with Dreamweavers and the Guest Experience team on arrival rituals and surprises.
• Provide light grounds upkeep, including clearing paths and walkways, leaf blowing, trash and recycling runs, and keeping the Summit lot and arrival areas tidy.
• Provide basic facilities support, including restocking, moving furniture or supplies, and setting up and breaking down Happy Hour and events.
• Spot and report maintenance needs to the Maintenance team; repairs are not part of the role.

Benefits

• Performance bonus tied to guest NPS and service KPIs, paid retroactively when the gate is met.
• Funded 90-day ramp to build fluency with the role’s technology.
• Performance-based growth path from T1 to T2 to Player Coach.
• Opportunity to work on a scenic property in Tennessee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed