Guest Services Associate (Luxury Resort)
About The Position
Bolt Farm Treehouse is a luxury treehouse resort on 55 acres of bluff in the mountains outside Chattanooga. Its mission is to help guests strengthen relationships and reconnect with what matters most. The resort is AI-first in its operations and focused on guest experience. The Guest Services Associate is the first and last face guests see during their stay. The role maintains the resort's golf-cart fleet, washing, charging, and staging carts so they are spotless and ready by noon on turn days. The associate greets arriving guests, handles luggage, transports and escorts guests, and explains safe golf-cart operation. On lighter days, the associate makes guest deliveries and supports property needs.
Requirements
- Valid driver's license and clean driving record.
- Able to lift 40+ lbs and walk or stand for long stretches outdoors in all seasons.
- Available evenings, weekends, including Sundays, and holidays; Monday, Wednesday, and Friday turn days are the heaviest.
- Reliable transportation to Whitwell, Tennessee, about an hour from Chattanooga.
- Warm, high emotional intelligence and the ability to make guests feel like VIPs.
- Calm under pressure, detail-oriented, reliable, and willing to pitch in.
- Comfortable using radios, mobile checklists, ClickUp, and AI tools.
Nice To Haves
- Experience thriving at Chick-fil-A, a luxury hotel, or a top restaurant.
Responsibilities
- Greet guests by name within 30 seconds at the Summit lot, offering water and a seasonal touch such as a chilled towel in summer or a warm blanket in winter.
- Load and unload luggage, transport guests to the Welcome Dome, and escort them to their villa.
- Give guests a villa walkthrough and golf-cart orientation, including safety rules and the waiver.
- Rinse guest vehicles, wipe their tires, and leave a handwritten note under the wiper.
- Retrieve carts and assist with luggage at checkout, sending guests off warmly.
- Keep wait times under five minutes at the Summit lot and Welcome Dome.
- Wash, charge, and stage golf carts so the fleet is detailed and ready by 12 PM on Monday, Wednesday, and Friday turn days.
- Stage carts and lockbox keys for after-hours arrivals.
- Report golf-cart damage, battery issues, and road issues promptly.
- Deliver WOW gifts, celebration setups, amenities, meals, and guest requests to villas on time and to standard.
- Partner with Dreamweavers and the Guest Experience team on arrival rituals and surprises.
- Perform light grounds upkeep, including clearing paths and walkways, leaf blowing, trash and recycling runs, and keeping the Summit lot and arrival areas tidy.
- Provide basic facilities support, including restocking, moving furniture or supplies, and setting up and breaking down Happy Hour and events.
- Spot and report maintenance needs to the Maintenance team; repairs are not part of the role.
Benefits
- Performance bonus tied to guest NPS and service KPIs, paid retroactively when the gate is met.
- A 90-day ramp funded to build fluency with radios, mobile checklists, ClickUp, and AI tools.
- Clear growth path from T1 to T2 to Player Coach, based on performance rather than tenure.
- Opportunity to work every day on one of the most beautiful properties in Tennessee.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
