Guest Services Associate - CACTI Park of the Palm Beaches

MLB•West Palm Beach, FL

10h•Onsite

About The Position

The Guest Services Associate is a frontline representative at CACTI Park of the Palm Beaches, the Spring Training home of the Houston Astros and Washington Nationals. The role assists guests with directions and information, helps maintain a safe and welcoming atmosphere, and contributes to enjoyable guest experiences. Associates perform assigned game-day duties, report issues to supervisors, provide access control, and support guests and event staff. This is a part-time, seasonal position in a stadium environment with a flexible schedule, including extended hours, evenings, weekends, and holidays as needed.

Requirements

Must be reliable and committed to meeting the work schedule and job requirements.
Ability to maintain a positive attitude while handling difficult situations.
Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Ability to work in a team setting and follow directions.
Ability to work in a high-activity, heavily crowded outdoor professional sports venue in all weather extremes for extended periods.
Ability to remain alert to bats, balls, and other objects that may be present and active.
Ability to see and hear regularly and use close, focused vision.
Ability to sit and/or stand for long periods and use hands and fingers to operate electronic platforms.
May need to walk long distances, climb stairs or ladders, and occasionally stoop, kneel, or crouch to lift, move, or carry items weighing up to 20 pounds.

Nice To Haves

Experience in a hospitality or entertainment environment is preferred.
A passion for working with and helping people.

Responsibilities

Complete assigned game-day duties and report issues to a supervisor to help keep the venue game-ready.
Greet fans with a friendly, helpful attitude and assist them with directions and information.
Advise management of activities or concerns involving the property or activity on or around the ballpark.
Respond promptly to guest requests and complaints, referring serious problems to supervisory staff.
Maintain knowledge of the teams, facility layout, seating sections, venue attractions, key personnel, and emergency procedures.
Enforce venue, team, and league rules, regulations, and policies.
Provide immediate assistance and emergency notification to guests in the event of an accident or injury.
Assist guests who need wheelchair valet service to their seats.
Help deliver daily post assignments to game-day usher staff and assist with radio sign-out.
Follow directions and work effectively both independently and as part of a team; serve as a resource to fans.
Watch for potential hazards, including foul balls, and report incidents.
Stay current on safety and security for everyone entering the ballpark.
Provide access control to different areas of the facility.
Perform other duties as assigned.