Guest Services Associate - CACTI Park of the Palm Beaches

Houston Astros•West Palm Beach, FL

About The Position

The Guest Services Associate is a frontline representative at CACTI Park of the Palm Beaches, a year-round sports and events facility and Spring Training home of the Houston Astros and Washington Nationals. The role assists guests with directions and information, helps maintain a safe, friendly atmosphere, and contributes to enjoyable guest experiences. The position is part-time and seasonal within Stadium Operations and reports to the Coordinator, Operations & Events. The work takes place in a stadium environment that may be moderately noisy or loud. Employees must remain alert to hazards such as bats, balls, and other objects. The role involves extended periods of standing or sitting, working outdoors in varied weather and crowded conditions, and may require walking long distances, climbing stairs or ladders, and occasionally moving items weighing up to 20 pounds. No travel is expected.

Requirements

A passion for working with and helping people.
Ability to maintain a positive attitude while handling difficult situations.
Reliability and commitment to meeting the work schedule and job requirements.
Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Ability to work in a high-activity, crowded outdoor professional sports venue in extreme weather for extended periods.
Ability to sit and/or stand for long periods, walk long distances, and climb stairs or ladders.
Ability to stoop, kneel, or crouch and occasionally lift, move, or carry items weighing up to 20 pounds.
Ability to see and hear regularly and use close, focused vision and hands/fingers to operate electronic platforms.

Nice To Haves

Experience in a hospitality or entertainment environment.

Responsibilities

Complete assigned game-day duties to help keep the facility game-ready and report issues to a supervisor.
Greet fans and assist them with directions, information, and other needs.
Inform management of activities or concerns relating to the property or activity around the ballpark.
Respond promptly to guest requests and complaints, referring serious issues to supervisory staff.
Maintain knowledge of the teams, facility layout, seating sections, venue attractions and personnel, and emergency procedures.
Enforce venue, team, and league rules, regulations, and policies.
Assist guests and provide emergency notification in the event of an accident or injury.
Help guests who need wheelchair valet service reach their seat locations.
Assist with delivery of daily post assignments to game-day usher staff and radio sign-out.
Follow directions, work effectively with a team, and take initiative when appropriate.
Act as a resource for fans and assist them as needed.
Watch for potential hazards, including foul balls, and report incidents.
Stay current on safety and security for people entering the ballpark.
Provide access control to different areas of the facility.
Work irregular or extended hours, including nights, weekends, and holidays, as needed.
Perform other duties as assigned.