Topgolf | Guest Services Associate

Topgolf•Renton, WA

3d•Onsite

About The Position

Topgolf is a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place. We are looking for a Guest Services Associate who sets the tone for the entire guest experience before a single ball is hit. You’ll be the first face guests see — greeting them, getting them checked in, explaining the game, and sending them to their bay ready to have the best time. If you love people, love energy, and love being the reason someone’s visit starts great, this is your role.

Requirements

Experience in a guest-facing, retail, or hospitality environment preferred
Ability to obtain required licenses and certifications for your location
High school diploma or equivalent
Must be 16 years of age or older as required by state or local law
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and moving between the guest services desk and other areas of the venue; this role requires sustained physical stamina to support continuous guest check-in and engagement throughout each shift
Ability to lift, carry, and move items up to 50 pounds independently, including golf clubs, equipment bags, retail items, and supplies across multiple areas of the venue
Ability to navigate stairs, ramps, and multi-level areas of the venue when assisting guests with equipment, escorting guests to bays, or supporting venue operations
Ability to work in varying temperature and weather environments on a frequent basis, including outdoor or semi-outdoor entry and bay areas as well as air-conditioned indoor spaces
Ability to perform repetitive hand and wrist motions including operating point-of-sale systems, handling cash and transactions, and assisting guests with equipment throughout the shift
Ability to communicate clearly and effectively in a high-energy, high-volume venue environment that may include moderate to high levels of background noise
Ability to work in a fast-paced, high-volume guest-facing environment while maintaining focus, accuracy, and a warm, welcoming demeanor under pressure

Nice To Haves

Being Resilient: You stay warm, sharp, and guest-focused even during the busiest check-in rushes and the longest lines.
Remains calm and professional during peak service, high-volume events, and unexpected challenges
Recovers quickly when things go sideways and helps the team do the same
Manages the heat, literally and figuratively, without letting pressure affect the team's performance or morale
Brings the same enthusiasm and care to the hundredth guest of the night as to the first
Communicates Effectively: You communicate clearly, listen to guests, and keep the front-of-house team coordinated as one.
Listens to guests carefully and responds with accurate, helpful, and enthusiastic information every time
Communicates clearly with bay hosts, management, and other departments to ensure seamless guest flow
Flags guest concerns, system issues, or equipment needs to management promptly and directly
Contributes to a guest-facing environment where every team member is set up to deliver a great first impression
Customer Focus: You know that the guest experience starts with you, and you take that responsibility seriously.
Holds themselves accountable for the quality and warmth of every guest interaction at the front of house
Anticipates what arriving guests will need — equipment, explanations, membership options — and has it ready
Understands that a great first impression sets the tone for the entire visit and takes pride in delivering it
Always looking for ways to make the check-in experience faster, smoother, and more welcoming — and acts on it
Drives Results: You drive guest satisfaction from the first interaction and set the standard for what a great visit looks like.
Holds themselves to high standards for check-in speed, accuracy, and guest engagement on every shift
Moves with urgency and ownership to get guests checked in, set up, and excited as quickly as possible
Notices when a guest seems confused, frustrated, or in need of help — and steps in proactively
Takes pride in a kitchen that runs well, looks clean, and puts out great food consistently

Responsibilities

Greet every guest immediately and warmly — making them feel welcome and excited from the moment they arrive
Check guests in quickly using the game and bay assignment systems so they can begin enjoying their visit without delay
Assist guests with golf clubs, equipment, and anything they need to get set up and ready to play
Explain the game, safety rules, and venue layout clearly and enthusiastically so every guest knows how to make the most of their visit
Suggest the membership level that will maximize each guest’s experience and support venue revenue
Offer retail items so guests can continue to connect with the Topgolf brand beyond their visit
Handle cash and transactions carefully, accurately, and efficiently
Engage with guests throughout their arrival experience and ensure they feel cared for at every step
Keep smiling, make eye contact, and maintain positive, welcoming body language in every interaction
Show urgency and genuine care so guests can begin enjoying their visit as quickly as possible
Support teammates and communicate across departments to ensure a smooth and seamless guest arrival
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring