Guest Services Associate

Mount Vernon•Mount Vernon, VA

7d•Hybrid

About The Position

The Education and Guest Services Division provides meaningful learning opportunities for Mount Vernon’s one million annual visitors and students in classrooms around the country. Through a diverse portfolio of interpretive experiences, engaging public programs, and online resources, we expand each learner’s understanding of, and appreciation for, our nation’s Founding Father and the world in which he lived. The Education and Guest Services team is composed of the Interpretation, Historic Trades, Guest Services, K12 & Youth Programs, Education Admin departments, comprising more than 150 full- and part-time staff members. Division-wide Principles: 1. Exceed audience learning expectations and ensure a level of access in which everyone is welcome. Be friendly, respectful, engaging, and flexible. Always remember that this visit may be their first and only. 2. Encourage a meaningful appreciation of George Washington and the world in which he lived. Ensure that his legacy connects to the world our audiences live in today. 3. Engage yourself in the mission of the Mount Vernon Ladies’ Association – take responsibility for your continued development and commit to collaboration. Care for your colleagues and be proud of what we accomplish together. Guest Services Associates welcome guests of all ages and backgrounds, assist with their orientation to the Mount Vernon experience, wayfinding on the property, and assists with ticket and membership sales. This group creates a positive learning environment by being hospitable, approachable, and professional in appearance and demeanor.

Requirements

Excellent customer service skills and an outgoing, friendly, positive demeanor, is necessary.
Strong communication skills are required.
Must be responsible, flexible, punctual, and able to work well under pressure.
Ability to work creatively and effectively as a member of a team is mandatory.
Must be able to stand/walk for long periods on varying surfaces, inside and outside, and in a variety of conditions.
Must comply with: comprehensive dress code for uniformed staff; departmental standard operating procedures.
Must work frequent weekends, evenings, and holidays.

Responsibilities

Assist supervisors with the daily opening, closing, and security of the relevant facilities.
Assist supervisors with the implementation of emergency procedures when necessary to ensure safety for our guests, colleagues, historic structures, and collections.
Maintain a thorough understanding of estate logistics, membership offerings, programs, and content.
Assist with other projects as needed.