Guest Services Assistant Manager (Event Coverage): Part-Time

Museum of Science and Industry (MOSI) • Tampa, FL

1d • Onsite

About The Position

The Guest Services Assistant Manager (Event Coverage) at MOSI plays a vital role in ensuring smooth evening/daily operations and exceptional guest experiences. This individual is responsible for ensuring a smooth, enjoyable and safe experience for all guests attending events, dome shows and museum programs. This individual is responsible for managing team schedules, training staff across various positions-including the Virtual Reality Transporter, and maintaining the museum's integrity. The Guest Services Assistant Manager (Event Coverage) will also handle cash deposits in collaboration with the accounting team, assist staff on the floor, and communicate any concerns or daily reports to the Manager. This position provides coverage for evening and weekend events and occasional weekday coverage. This position requires leadership skills, attention to detail, and a commitment to MOSI's standards of service and safety.

Requirements

• High school diploma or equivalent.
• Late afternoon, evening and weekend availability required; ability to work holidays and special event nights required.
• Flexible schedule including weekdays as needed is required.
• Ability to work in a fast-paced, guest-focused environment with a positive attitude.
• Basic computer and POS (point-of-sale) skills; ability to learn new systems quickly.
• Excellent customer service skills.
• Ability to handle/adapt to a fast-paced working environment.
• Ability to handle stressful situations while maintaining a positive attitude.
• Ability to manually operate a cash register, computer keyboard and/or mouse.
• Ability to handle cash transactions accurately.

Nice To Haves

• Customer Service and/or cash handling experience preferred.
• Prior experience in customer service, ticketing, retail, or event support preferred.
• No prior Virtual Reality experience needed; but preferred.

Responsibilities

• Develop and manage staff schedules to ensure adequate coverage across all MOSI exhibits and attractions.
• Conduct regular staff check-ins to ensure adherence to museum policies and high-quality guest interactions.
• Step into various roles as needed to maintain smooth operations.
• Train new and existing staff for various positions, focusing on guest service, safety protocols, and exhibit knowledge.
• Serve as a certified Trainer of the Virtual Reality Transporter, ensuring all staff comply with safety and operational standards.
• Conduct ongoing training sessions to enhance staff skills and knowledge.
• Handle cash deposits accurately, working closely with the accounting team to ensure compliance with financial procedures.
• Maintain accurate cash handling records and report discrepancies immediately.
• Assist staff on the floor by resolving guest issues, providing information, and ensuring a positive visitor experience.
• Prepare and submit daily operational reports to the Manager, highlighting key observations, challenges, and recommendations.
• Support after-hours events and support day-time hours as needed.
• Monitor safety protocols across all attractions and report any maintenance or safety concerns promptly.
• Act as a point of contact for staff to report concerns or issues during shifts.
• Promote a positive work environment through effective communication and team-building initiatives.

Benefits

• MOSI Membership: Complimentary annual family membership
• Local Memberships: Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park
• Attraction Share: MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED