Guest Services Assistant Manager

the Greensboro Science Center•Greensboro, NC

2d•$12 - $14•Onsite

About The Position

The Guest Services Assistant Manager will act in the absence of the Guest Services Manager handling the day-to-day operations of the Admissions, Membership and Carousel departments. This will include managing 10+ staff on a day-to-day basis, handling policy/procedural issues, getting change for cashiers as needed, reacting to or calling safety codes, supervising the carousel, helping with group sales check-in, and more. The Assistant Manager will assist the Guest Services Manager with other duties as needed.

Requirements

Strong guest service skills
Knowledge of the KMIT system and Microsoft Office
Experience with cash control and loss prevention
Ability to talk, hear, and see are required.

Responsibilities

Supervise a team of over 25 associates
Ensure that all policies and procedures are followed and executed at a high level
Respond to all safety codes that may arise during operating hours of the Center
Participate in all safety procedures
Help lead and oversee group visit check-in
Assist with handling daily and weekly duties ensuring the team meets all deadlines
Provide immediate feedback for small errors in performance like ticketing, cash reconciliation, carousel operations, etc.
Lead and support projects that help grow the Guest Services Department
Run daily morning meetings to make all staff aware of ongoing events and items of concern in the department
Handle guest concerns when they rise above Guest Service Associates
Support front-end Winter Wonderlights staffing; i.e. working shifts that last until 7:30pm on expected busier nights and leading front-end operations on Guest Services Manager off-days
Support Health Partner membership program
Performs other related duties as assigned
Work weekends and nights when necessary
Other duties as assigned