Guest Services Assistant
About The Position
The Guest Services Assistant is responsible for efficient, accurate, and welcoming service to members, groups, and guests, including processing transactions and supporting daily front gate operations. This role serves as a lead cashier, assisting supervisors and managers with operational tasks, coordination, and support to ensure consistent service and smooth daily operations. All employees serve as ambassadors of the Zoo and are expected to act in a professional manner consistent with the Zoo’s mission and its core values of Passion, Excellence, Teamwork, Stewardship, and Inclusion. This expectation applies when interacting with the public or when reasonably perceived as representing the organization.
Requirements
- High school diploma or equivalent is required.
- Demonstrates basic math and cash handling knowledge, including understanding of financial processes and accuracy in transactions.
- Communicates clearly and respectfully with guests and team members and collaborates effectively to manage multiple tasks and meet deadlines.
- Demonstrates organization, attention to detail, and professionalism, maintains proficiency with standard computer applications, and demonstrates an interest in supporting conservation-focused and mission-driven work.
- Must possess and maintain a valid driver’s license and an acceptable driving record in accordance with Zoo policy (if required to operate Zoo-owned vehicles).
Nice To Haves
- Approximately one year of experience in customer service is preferred.
- Experience with cash handling and in retail, zoological institutions, tourism, or other attraction-based environments is a plus.
Responsibilities
- Provides front gate services, including greeting guests, answering questions, and processing admissions, memberships, and group transactions to support a welcoming and efficient guest experience.
- Supports membership and group sales processes, including assisting with inquiries, promoting offerings, coordinating check-ins, and maintaining accurate records and communications.
- Applies cash handling and point-of-sale procedures, including processing payments, reconciling transactions, and supporting accurate daily reporting.
- Serves as a lead cashier by supporting opening and closing procedures, assisting with training, providing guidance to staff, and filling in as a cashier as needed to maintain consistent service and operational standards.
- Adheres to all organizational policies and procedures as outlined in the Employee Handbook and applicable departmental guidelines.
Benefits
- Nonprofit organization benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
