Assistant Guest Services Manager

Auberge Collection•Kawaihae, HI

6d•$70,000 - $75,000•Onsite

About The Position

The Assistant Guest Services Manager will manage the front drive, oversee functions of the Bell/Valet Attendants, House Car Drivers, and Bell Clerks, and display strong leadership and managerial skills to maintain exceptional service standards. This role is part of the Mauna Lani and Auberge family, dedicated to enriching people's lives.

Requirements

Must be able to speak, read, write, and understand English.
Computer literacy in Microsoft Windows applications is required.
Must have a Valid U.S. driver's License with no violations within the last two years.
Ability to drive and park all vehicle types.
At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
High school or equivalent education required.

Nice To Haves

Working knowledge of the Property Management system Opera & ALICE Suite is an asset.
Bachelor’s Degree preferred.
First Aid certification is an asset.

Responsibilities

Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences.
Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance.
Lead and develop the front drive team, conducting daily meetings and training sessions.
Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive.
Manage procurement, inventory, and safety compliance for front drive operations.
Collaborate with other departments to ensure a cohesive guest experience.
Participate in budgeting, cost control, and departmental planning.
Assist in recruiting and complete other duties as assigned by hotel leadership.