Guest Services Ambassador

JLL•Washington DC, CO

3d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Guest Services Ambassador – JLL What this job involves: We are seeking an enthusiastic Guest Services Ambassador to deliver exceptional reception and concierge experiences at one of JLL's most exciting client offices in Washington, DC. In this role, you will be at the heart of creating memorable first impressions for employees, business clients, community members, and interview candidates. You will anticipate guest needs, provide warm welcomes, and ensure seamless experiences that reflect JLL's commitment to world-class service excellence. This position is critical to maintaining our reputation for extraordinary guest services and contributing to a productive, welcoming workplace environment.

Requirements

Minimum 2 years of customer service-related experience
Excellent communication skills with fluency in English (local language proficiency required)
Strong multitasking abilities while maintaining attention to detail and accuracy
Professional demeanor with demonstrated responsiveness and customer service excellence
Proficiency in information technology tools and platforms
Flexibility to manage shifting priorities and high guest volume with a positive attitude
Ability to perform minimal physical activities such as carrying small packages

Nice To Haves

Experience in hospitality, reception, or concierge services
Knowledge of facilities management or corporate office environments
Experience with visitor management systems or building access platforms
Proven track record of creating elevated guest experiences
Passion for anticipating needs and exceeding expectations

Responsibilities

Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure throughout the day
Create memorable experiences through warm, proactive engagement and exceptional customer service
Track all visitors including vendors, visiting employees, and guests using established systems
Manage parking and vehicle logs, coordinate security access cards for employees and vendors
Welcome event guests, print visitor badges, and support on-boarding/off-boarding processes
Manage incoming and outgoing courier services, packages, and mail as required
Collaborate with team members to identify trends and develop best practices that enhance guest experiences