WSS - Hotel Front Desk (GSA) 3

Sandpiper Property Mgt•Baton Rouge, LA

3d•Onsite

About The Position

Sandpiper Hospitality (SH) is seeking a Part-Time Guest Services Ambassador (GSA) to join their team. This role is ideal for someone seeking a supplementary position, as it involves working only one day a week. The GSA will serve as the primary point of contact at the hotel's front desk, managing all operations to ensure guests have an exceptional stay. There is also an opportunity for cross-training in Housekeeping to enhance versatility.

Requirements

Ability to make every guest interaction positive.
Ability to manage administrative tasks.
Ability to contribute to the property's financial goals.
Ability to greet guests warmly and offer assistance.
Ability to solicit comments from guests and respond to situations quickly.
Ability to manage guest conflicts effectively.
Ability to coordinate front desk operations (check-ins, move-outs, renewals, reservations, property tours, sales events).
Ability to handle operational needs efficiently and accurately.
Ability to ensure safety of the building and occupants.
Ability to respond effectively in times of emergency.
Ability to inspect studios and public spaces daily according to company and brand standards.
Ability to execute the lead management process.
Ability to review Studio Inventory daily to maximize studio revenue.
Ability to maintain effective sales of ancillary offerings to maximize overall revenue.
Ability to perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).
Willingness to cross-train on the duties of all non-management staff members, including Housekeeping.

Nice To Haves

Cross-train in Housekeeping for added versatility.

Responsibilities

Provide an excellent guest experience by greeting guests warmly and offering assistance.
Routinely solicit comments from guests and respond to situations quickly, managing guest conflicts effectively.
Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
Handle operational needs efficiently and accurately.
Ensure safety of the building and occupants and be able to respond effectively in times of emergency.
Inspect studios and public spaces daily according to company and brand standards.
Execute the lead management process and review Studio Inventory daily to maximize studio revenue.
Maintain effective sales of ancillary offerings to maximize overall revenue.
Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).
Cross-train on the duties of all non-management staff members (including the option to train in Housekeeping), performing those duties as needed or requested by supervision.