SUB Hotel Front Desk (GSA) 3

Sandpiper Property Mgt•Clermont, FL

2d•Onsite

About The Position

The Guest Services Ambassador (GSA) is the welcoming "Face" of the hotel, responsible for driving front desk excellence and supporting team training. This role is the main point of contact for guests, ensuring an excellent guest experience by executing front desk operations efficiently, accurately, and thoroughly. The GSA works closely with other departments and supports team performance to ensure service standards are consistently met. This position is with Sandpiper Hospitality (SH), a growing company in the extended stay market.

Requirements

High school diploma or equivalent (GED).
Must be able to read, write, and speak English proficiently.
Possess effective communication with staff and guests.
Effective conflict management and the ability to respond calmly in situations of conflict and stress.
Effective negotiation and sales skills.
Intermediate computer operation, including internet access.
Basic understanding of common office/front desk procedures.

Nice To Haves

1 or more years of experience in the hospitality, retail, or food service industries.

Responsibilities

Provide an excellent guest experience by meeting with and soliciting comments from guests regularly to determine satisfaction.
Respond to situations as they arise and manage guest conflict effectively, aiming for the greatest satisfaction possible within budgetary constraints.
Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
Respond to guest service calls efficiently and expediently.
Inspect studios and public spaces daily according to the Clean & Safe program brand standards.
Ensure all team members accurately follow all policies and procedures and are trained to act according to procedure in the event of an emergency or accident.
Execute the lead management process and complete all sales and marketing objectives.
Review Studio Inventory daily to maximize studio revenue and maintain effective sales of ancillary offerings to maximize overall revenue.
Assist with the training of all team members as necessary.
Demonstrate to team members how to effectively follow the “Say Yes to a Simple Request” program, championing a culture of exceptional service.
Document work activity using the appropriate log and according to policy and procedure.