Hotel Front Desk/GSA

Sandpiper Property Mgt•Anaheim, CA

18h•Onsite

About The Position

The Guest Services Ambassador (GSA) is the essential face of the hotel and the primary point of contact for every guest. This critical, multi-faceted role ensures an excellent guest experience by conducting front desk operations with efficiency, accuracy, and thoroughness. The GSA works across departments, supporting everything from reservations to laundry, demonstrating a commitment to the company value of "We Are All In."

Requirements

Must have effective communication with staff and guests.
Must have effective conflict management skills.
Must have effective negotiation and sales skills.
Ability to read, comprehend, and follow written procedures.
Must be able to respond calmly in situations of conflict and stress.
Must be able to adapt to changes in daily work.
Must be able to problem solve in a timely manner.

Responsibilities

Provide an excellent guest experience by greeting all guests warmly and providing assistance.
Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps to ensure the greatest satisfaction possible.
Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
Respond to guest service calls efficiently and expediently.
Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed.
Respond effectively and according to procedure in times of emergency.
Inspect studios and public spaces daily according to company and brand standards.
Ensure all policies and procedures are accurately followed at all times.
Document work activity using the appropriate log and according to policy.
Execute the lead management process and complete all sales and marketing objectives.
Review Studio Inventory daily to ensure maximization of studio revenue and follow revenue management guidelines as directed.
Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.
Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.