WSS - Hotel Front Desk (GSA) 1

Sandpiper Property Mgt•Virginia Beach, VA

8h•Onsite

About The Position

The Guest Services Ambassador (GSA) is the primary leader in guest satisfaction and the 'face' of the hotel. This dynamic role requires conducting all front desk operations efficiently, accurately, and thoroughly. The GSA works closely with other departments to ensure every guest enjoys an exceptional stay, embodying the company value to 'Bring the Energy.' The GSA is the cornerstone of the guest journey, responsible for administrative accuracy, service excellence, and property safety.

Requirements

Must stay on site for their entire shift until relieved.
Must be able to respond effectively and according to procedure in times of emergency.
Must be able to conduct all front desk operations in an efficient, accurate, and thorough manner.

Responsibilities

Provide an excellent guest experience by greeting guests warmly and offering assistance.
Meet with and solicit comments from guests regularly to determine satisfaction.
Respond to situations as they arise and manage guest conflict effectively.
Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
Handle operational needs efficiently to ensure a seamless experience.
Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed.
Respond effectively and according to procedure in times of emergency.
Inspect studios and public spaces daily according to company and brand standards.
Execute the lead management process and review Studio Inventory daily to maximize studio revenue.
Maintain effective sales of ancillary offerings to maximize overall revenue.
Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).
Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision.