WSS - Hotel Front Desk (GSA) 2

Sandpiper Property Mgt•Baton Rouge, LA

15h•Onsite

About The Position

The Guest Services Ambassador 2 (GSA 2) is an on-site operations specialist responsible for delivering flawless front desk service, anchoring overnight emergency coverage, and living on-site to ensure 24/7 operational excellence. This unique and high-responsibility role combines daily operational duties with mandatory on-site availability. The position serves as a critical operational bridge between the daily management team and overnight safety. The GSA 2 will work four front desk shifts (typically Monday–Thursday) and provide two On-Call Overnight shifts (typically Monday and Tuesday nights). Living in the hotel is a requirement to ensure continuous operational excellence and compliance with the hotel’s fraternization policy.

Requirements

Required to live in the hotel and must comply with the fraternization policy.
Typically works four "B" shifts (Front Desk, Monday–Thursday).
Responsible for on-call overnight shifts, typically Monday and Tuesday nights.
Must stay within 30 minutes of the hotel to be able to provide necessary guest response during on-call shifts.

Responsibilities

Routinely meet with and solicit comments from guests to maximize satisfaction.
Respond to situations as they arise and manage guest conflict calmly.
Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
Respond to guest service calls efficiently.
Inspect studios and public spaces daily according to the Clean & Safe brand standards.
Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures.
Execute the lead management process and review Studio Inventory daily to maximize studio revenue.
Maintain effective sales of ancillary offerings to accommodate guests’ needs.
Assist with the training of all team members as necessary.
Demonstrate to the team how to effectively follow the “Say Yes to a Simple Request” program.
Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities).
Cross-train on the duties of all non-management staff members to provide essential backup as needed.
Respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution during on-call shifts.
Carry the hotel’s cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.
Clock in and out when fulfilling any and all duties of the overnight shift.