GUEST SERVICES AGENT - ON CALL

Stonebridge Hospitality Management•Warren Township, NJ

3d•Onsite

About The Position

The Guest Services Agent supports hotel front office operations and helps ensure smooth guest check-in and check-out, accurate guest records, and high-quality guest service. The role handles guest inquiries, payments, and reservations to promote guest satisfaction. Work is primarily indoors in the hotel’s front desk and lobby areas, with frequent use of a computer and telephone and regular interaction with guests and team members. The position requires a flexible schedule, including availability for evening, weekend, and holiday shifts. The role is on-call and reports to the Operations Manager. The listed pay rate is $18.00 per hour.

Requirements

Previous experience in a hotel front desk or guest service role is preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for evening, weekend, and holiday shifts.
Ability to stand and walk for long periods throughout the shift.
Ability to occasionally lift and carry up to 10 pounds.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during check-out.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.
Perform other duties and activities as required; duties may change at any time with or without notice.