Guest Services Agent

Stonebridge Hospitality Management•New Orleans, LA

6d•Onsite

About The Position

The Guest Services Agent supports hotel front office operations by ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest service. The role handles guest inquiries, payments, and reservations to promote a high level of guest satisfaction. Work is primarily indoors at the hotel front desk and in lobby areas, with frequent computer and telephone use and interaction with guests and team members. The position requires standing and walking for long periods and occasionally lifting and carrying up to 10 pounds. A flexible schedule is required, including evening, weekend, and holiday shifts. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Duties and responsibilities may change at any time with or without notice. Stonebridge is an equal opportunity employer and evaluates applications based on qualifications and the ability to meet the position's requirements.

Requirements

Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Ability to stand and walk for long periods and occasionally lift and carry up to 10 pounds.
Availability for a flexible schedule, including evening, weekend, and holiday shifts.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to guests upon arrival.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate room availability and guest-account records using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during check-out.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment.