Guest Services Agent - Part Time, Winter 26/27

Alterra•Enumclaw, WA

1d•$20 - $21•Onsite

About The Position

Guest Service Agents will specialize in providing solutions and helping to ensure that guests’ needs are met. Our mission is to “Make it Better!” Guest Service Agents will play an active role indoors and outdoors, assisting guests with their arrival and departure experience, and answering general inquiries.

Requirements

Previous experience with customer service and customer resolution preferred
Professional communication skills
Computer proficiency, including website access, general office applications, and POS software
Interpersonal skills
Team orientation
Position requires a mature, dependable, flexible, team-oriented person
Ability to stay calm under pressure.
Self-motivated
Guest-oriented
Mathematical skills to perform calculations for complex sale transactions
Available to work varied shifts, and days of the week, including weekends and holidays

Responsibilities

Deal with guest escalations in a professional manner.
Handle guest questions and escalations
Thorough understanding of all products and services available. Will present accurate, detailed information about product offerings.
Provide general information about Crystal Mountain and Alterra Mountain Company.
Technical skills and an understanding of POS software, and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite.
Candidates should have a proven record of being able to communicate well, perform well under pressure, make logical decisions, problem solving, be resourceful, and able to multitask.
Able to accept mentoring and knowledge sharing, coaching and feedback on a regular basis
Other duties as assigned.
Respond to guest concerns and escalations in a professional and timely manner, manage escalations and guest expectations.
Willingness to learn and share feedback and other information with team and management.
Uphold company and departmental policy and service standards at all times. Demonstrates support for company missions and values.
Willingness and ability to be part of and contribute to a successful departmental team.
Is able to work under stressful conditions without creating tension among fellow employees, vendors and supervisors.
Workstation and surrounding area kept neat.
Able to communicate in a pleasant and efficient manner.
Able to present company policy in a diplomatic way.
Professional verbal communication skills and phone etiquette
Know and adhere to policies and procedures
Willing to accept new policies and procedures as changes occur.
Available for varied work shifts, as agreed upon with management.
Ability to complete projects before work shift ends.
Ensures adherence by team to lunch and break schedules to maximize coverage and provide quality guest service.
Willing to accept new and varied responsibilities.

Benefits

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment