Guest Services Agent - Part Time, Winter 26/27

Alterra•Enumclaw, WA

11d•$20 - $21•Onsite

About The Position

The Guest Service Agent specializes in providing solutions and ensuring guests’ needs are met. The role supports the “Make it Better!” mission by assisting guests indoors and outdoors with arrival and departure, answering general inquiries, presenting accurate information about Crystal Mountain and Alterra Mountain Company products and services, and handling questions and escalations. Agents are expected to provide professional, timely service, follow company and departmental policies and standards, and contribute to an effective team. The position is part-time and seasonal for Winter 2026/2027, based in Crystal Mountain, Washington, with pay of $20–$21 per hour depending on experience. The position reports to the Guest Experience Manager/Guest Services Supervisor.

Requirements

Professional communication skills, including verbal communication and phone etiquette.
Computer proficiency, including website access, general office applications, POS software, and Microsoft Office Suite.
Interpersonal skills and a team-oriented approach.
Mature, dependable, flexible, and self-motivated.
Guest-oriented approach and ability to remain calm under pressure.
Mathematical skills to calculate complex sale transactions.
Ability to problem-solve, make logical decisions, be resourceful, and multitask under pressure.
Ability to accept coaching, feedback, mentoring, and knowledge sharing.
Availability for varied shifts and days of the week, including weekends and holidays.
Ability to lift, carry, or otherwise move and position at least 40 pounds occasionally.
Manual dexterity to operate a computer and common office equipment constantly.
Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment constantly.
Ability to sit, bend, reach, and speak for extended periods; talking and hearing occur continuously.

Nice To Haves

Previous customer service and customer resolution experience preferred.

Responsibilities

Assist guests with arrival and departure and answer general inquiries.
Handle guest questions, concerns, and escalations professionally and in a timely manner, including managing expectations.
Provide accurate, detailed information about available products and services and general information about Crystal Mountain and Alterra Mountain Company.
Use POS software and perform basic calculations for transactions; use Microsoft Office and other common office tools.
Communicate pleasantly and efficiently with guests, supervisors, coworkers, and vendors, including professional phone etiquette.
Uphold company and departmental policies, service standards, missions, and values; explain company policy diplomatically.
Work collaboratively, share feedback and information, and accept mentoring, coaching, and feedback.
Maintain a neat workstation and surrounding area.
Follow lunch and break schedules to help maintain coverage and guest service quality.
Complete projects before the end of the shift and accept new or varied responsibilities as needed.
Perform other duties as assigned.

Benefits

Free unlimited Alterra season pass, direct to lift at all Alterra resorts.
Free Alterra season pass for spouse and dependents age 25 and under.
50% off window ticket price at IKON partner resorts.
Free access to Alterra Mountain destinations during time off.
Free ski-referral letters for use at other mountain resorts during time off.
Periodic allotment of free friends and family day-ski vouchers.
Discounts on ski and snowboard lessons, rentals, gear tune-ups, food and beverage, and Crystal Mountain retail shops.
Free Crystal-branded swag.
Pro deals on gear with hundreds of brands.
Discount Marketplace deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more.
Employee-only night skiing events.
Employee housing available for eligible positions.
Accrued paid time off for eligible positions.
Group health insurance for eligible positions.
401(k) benefit with generous match and immediate vesting for staff members over 18.
Opportunities for growth, advancement, and year-round employment.