Guest Services Agent

Hyatt Place Mount Pleasant Towne Centre • Mount Pleasant, SC

2h • Onsite

About The Position

The Guest Services Agent provides outstanding customer service while performing front desk operations, assisting guests throughout their stay, and ensuring Hyatt brand standards are consistently met. The role creates positive first and last impressions by welcoming guests, supporting check-in and check-out, answering questions, resolving concerns, and sharing local recommendations. It requires excellent communication, professionalism, attention to detail, and the ability to multitask in a fast-paced environment.

The agent processes reservations, room assignments, billing, and payments; maintains accurate guest records; handles calls and front desk reports; and keeps the lobby and front desk welcoming. The role also involves collaborating with hotel departments and teammates, supporting special requests and VIP arrivals, protecting guest privacy, and following company, safety, security, and emergency procedures. Training is provided, and the posting describes opportunities for career advancement.

Requirements

• Previous customer service experience is required.
• Strong verbal and written communication skills.
• Comfort using computers and learning new software systems.
• Ability to multitask while maintaining accuracy and professionalism.
• Flexible availability, including evenings, weekends, and holidays.
• Dependability and punctuality.
• Professionalism, organization, attention to detail, and the ability to remain calm and solve problems under pressure.
• Ability to work as a team player with a positive attitude.

Nice To Haves

• Previous hotel, retail, restaurant, or hospitality experience is preferred.
• Passion for helping others and delivering outstanding guest service.

Responsibilities

• Welcome guests with a warm, genuine, and professional attitude.
• Provide efficient check-in and check-out experiences.
• Respond promptly to guest questions, requests, and concerns.
• Resolve guest issues using sound judgment and service recovery techniques.
• Provide information about hotel amenities, local attractions, dining, and area events.
• Create memorable guest experiences that encourage repeat visits and positive reviews.
• Process reservations, room assignments, billing, and payments accurately.
• Answer incoming telephone calls and direct inquiries appropriately.
• Balance the cash drawer and complete required front desk reports.
• Maintain accurate guest records using the hotel's property management system.
• Keep lobby and front desk areas clean, organized, and welcoming.
• Communicate with Housekeeping, Engineering, Breakfast, and Management to meet guest needs.
• Assist with coordinating special requests and VIP arrivals.
• Support fellow team members during busy periods and help ensure smooth hotel operations.
• Participate in daily shift pass-on and maintain clear communication between shifts.
• Follow Hyatt brand standards, company policies, and operational procedures.
• Protect guest privacy and maintain confidentiality.
• Follow safety, security, and emergency procedures.
• Complete additional duties as assigned by hotel leadership.

Benefits

• Paid training.
• Hyatt employee travel discounts worldwide.
• Opportunities for career advancement within Hyatt and hotel management.
• Positive, supportive, and team-oriented work environment.
• Medical, dental, and vision benefits for eligible associates.
• Paid time off for eligible associates.
• 401(k) plan for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed