Guest Services Agent
About The Position
Hotel Phoenix at Centennial Yards is an independent boutique hotel in Atlanta committed to authentic hospitality and a collaborative, integrity-focused workplace. The Guest Service Agent joins the Front Office team as a key point of contact for guests, creating a welcoming arrival experience, supporting smooth front-desk operations, and providing personalized service that reflects the character of the hotel. The role is suited to an energetic, service-focused candidate with a passion for hospitality, excellent communication skills, and a proactive, solution-oriented mindset. The agent works with guests and hotel departments to support a seamless stay and daily operations.
Requirements
- Prior front desk or guest service experience is preferred; hotel experience is a plus.
- Strong communication and interpersonal skills with a guest-first mindset.
- Proficiency with property management systems; HMS experience is preferred.
- Excellent attention to detail and ability to multitask effectively.
- Professional appearance and demeanor.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Previous experience in a boutique or lifestyle hotel environment.
- Previous experience in a full-service hotel environment.
- Familiarity with hospitality systems such as Unifocus or Infor.
- Local knowledge of Atlanta and surrounding attractions.
Responsibilities
- Greet, welcome, and assist guests professionally and enthusiastically.
- Provide excellent guest care with professionalism, passion, and enthusiasm.
- Perform accurate check-in and check-out procedures in accordance with hotel standards.
- Handle guest inquiries, requests, and concerns promptly and effectively.
- Process payments, balance transactions, and maintain accurate records in the property management system.
- Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Recommend local attractions, dining, and cultural experiences to guests.
- Work with fellow Guest Service Agents and hotel departments to support smooth daily operations.
- Demonstrate flexibility and teamwork in a fast-paced environment.
- Uphold Hotel Phoenix’s service standards and brand values.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
