Guest Services Agent

Onni Group•Los Angeles, CA

13d•Onsite

About The Position

ONNI Group is hiring a Guest Services Agent in Los Angeles. The role supports residents, guests, and vendors by providing front desk service, coordinating resident services, and helping maintain a welcoming experience. It is suited to someone who enjoys a fast-paced environment, building relationships, and contributing to resident satisfaction. The Guest Services Agent greets guests, administers check-ins and check-outs, coordinates communications and services across property teams, and provides information and assistance to residents and visitors. The position also supports resident moves, amenity upkeep, resident events, package and service arrangements, and general administrative tasks. The posting states a salary range of $20–$21, without specifying the pay period. ONNI describes itself as a privately owned real estate company operating across North America in real estate development and construction, property ownership and management, hospitality, dining, and technology. The company says employees can learn from experienced professionals, take on responsibility early, and pursue opportunities for career growth. The position may involve using AI tools; employees must use them responsibly, follow company policies and applicable requirements, review AI-assisted work, and disclose when AI has been used.

Requirements

High school diploma.
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
Commitment to exceeding guest and customer service expectations, with knowledge of high-level luxury customer service touchpoints.
Excellent oral and written communication skills.
Ability to work in a very fast-paced environment and excellent interpersonal skills.
Professional, team-oriented approach and good work ethics.
Excellent organizational and time-management skills.
Attention to detail and ability to work on multiple projects simultaneously.
Flexible, positive, outgoing, personable, and able to relate well to diverse populations and age groups.
Flexible schedule with the ability to work weekends, holidays, and/or overnight.
Follow company policies, data privacy requirements, confidentiality obligations, and applicable laws when using AI tools; review AI-assisted outputs and disclose AI use.

Nice To Haves

College courses in Property Management or a related field.

Responsibilities

Greet guests upon arrival and provide excellent front desk customer service, anticipating or meeting their needs.
Administer check-ins and check-outs.
Coordinate delivery of mail, messages, and packages.
Coordinate and communicate services with Resident Services, Leasing, Maintenance, and Management staff.
Provide guests with information, including transportation and restaurant advice.
Diffuse conflict or tense situations involving residents, prospects, or guests.
Coordinate resident move-ins and move-outs with Leasing and Resident Services.
Coordinate elevator reservations for resident moves and deliveries.
Respond promptly to resident and guest phone calls and emails.
Recruit partners for the Onni Rewards program and keep residents updated.
Maintain amenity-space cleanliness and upkeep by completing property walks.
Maintain service of resident lounge coffee machines and supplies.
Refer residents to services such as housekeepers and dog walkers.
Assist with packages, auditing, dry cleaning, and perishable arrangements.
Plan and brainstorm resident events with Concierge, Resident Services, and Property Management.
Perform administrative duties as needed.
Communicate daily and upcoming events between the Concierge Desk, Resident Services, and Property Management.
Perform other duties as required.
Use AI tools responsibly, comply with company policies and applicable requirements, review AI-generated or AI-assisted outputs, and disclose when AI tools have been used in work.