Supervisor - Guest Service

Kalahari Resorts & Conventions • Wisconsin Dells, WI

4d

About The Position

Kalahari Resorts & Conventions is seeking a Guest Service Supervisor to assist the front office management team and provide courteous, efficient service to guests. The role serves as a resource for guest questions and supports customer satisfaction before arrival and throughout each guest’s stay. As part of the leadership team, the supervisor guides, supports, and inspires associates while delivering positive guest experiences. Professionalism and a helpful attitude are important to creating a positive overall impression of Kalahari.

Requirements

• High school diploma or equivalent.
• Two to three years of progressive experience in a hotel, resort, or related field.
• Proficiency with Windows software.
• Ability to convey information and ideas clearly.
• Ability to work well in high-pressure situations and maintain composure.
• A collaborative leadership style rooted in respect and service to others.

Responsibilities

• Ensure guests feel welcome and receive responsive, friendly, and courteous service.
• Assign rooms, make keys, review and add notes to guest folios, and handle payments.
• Complete and ensure accurate filing of bucket checks, room rate verification reports, housekeeping reports, and daily front office checklists.
• Assist the front office management team and support associates in delivering guest service.

Benefits

• Career growth and development opportunities, including promotion from within.
• 401(k) matching.
• Paid time off and holiday compensation.
• Health, dental, and vision coverage for full-time associates.
• Employee appreciation events, discounts, and perks at all resorts.
• Education assistance programs.
• Commission structure.
• A fun, energetic work environment with prizes, games, and team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED