Guest Service Supervisor

Bentley Legacy Group•Dallas, TX

13d

About The Position

The Guest Service Supervisor oversees Front Desk Agents, sets an example for the team, and monitors their job performance. Front Desk Agents greet and register guests, provide service during their stays, and settle guest accounts at checkout. The role also performs front desk and guest-service duties, supports staff training, and helps maintain productivity.

Requirements

At least 2 to 3 years of progressive experience in a hotel or related field.
High school diploma or equivalent.
Fluent in English, both written and verbal.
Operational knowledge of Microsoft Office suite.
Able and willing to stand for long periods.
Able to work with little or no supervision.
Ability to multitask, attention to detail, and problem-solving ability.
Ability to work well in stressful, high-pressure situations.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory responsibility is preferred.

Responsibilities

Approach encounters with guests and associates with a smile.
Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
Obtain necessary information when taking room reservations.
Answer guest inquiries about hotel services, facilities, and hours of operation.
Stay informed about rates, packages, and special promotions.
Maintain working knowledge of property amenities, special events, local attractions, and nearby activities.
Operate the Front Desk computer system.
Receive, log, and distribute packages, mail, and messages for guests and meeting rooms as needed.
Deliver guest items such as luggage, newspapers, amenities, or other requested items as needed.
Know and assist with emergency procedures as required.
Help maintain productivity at or above budgeted standards.
Assist with training new hires and current associates on a regular basis.
Perform other duties as required by management.
Set an example for Front Desk Agents and oversee their job performance.