Supervisor - Guest Service

Kalahari Resorts & Conventions • Wisconsin Dells, WI

4d • Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Guest Service Supervisor to assist the front office management team while providing courteous and efficient service to guests. The role serves as a resource for guest questions and helps ensure satisfaction before arrival and throughout each stay. As part of the leadership team, the supervisor guides, supports, and inspires associates while helping deliver extraordinary guest experiences. Professionalism and a helpful attitude are central to creating a positive overall impression of Kalahari.

Requirements

• High school diploma or equivalent.
• Two to three years of progressive experience in a hotel, resort, or related field.
• Proficiency with Windows software.
• Ability to communicate information and ideas clearly.
• Ability to work well in high-pressure situations and maintain composure.
• A leadership style rooted in collaboration, respect, and service to others.

Responsibilities

• Ensure that guests feel welcome and receive responsive, friendly, and courteous service at all times.
• Assign rooms, make keys, review and add notes to guest folios, and handle payments.
• Complete and ensure accurate filing of bucket checks, room rate verification reports, housekeeping reports, and daily front office checklists.
• Assist the front office management team and guide, support, and inspire associates.

Benefits

• Career growth and development opportunities, including promotion from within.
• 401(k) matching.
• Paid time off.
• Holiday compensation.
• Health, dental, and vision coverage for full-time associates.
• Employee appreciation events.
• Discounts and perks at all resorts.
• Education assistance programs.
• Commission structure.
• A fun, energetic work environment with prizes, games, and team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED