GUEST SERVICE SUPERVISOR
DIMENSION MASTER•New Orleans, LA
•$19 - $20
About The Position
The Guest Service Supervisor supports front desk operations and helps lead the guest services team. The role assists with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure. The supervisor helps provide excellent service, resolve problems, and guide the front desk team.
Requirements
- Previous front desk or hospitality experience required.
- Strong customer service and communication skills.
- Ability to lead, coach, and support a team.
- Calm, professional, and dependable.
- Strong problem-solving and multitasking abilities.
- Comfortable with computers and hotel systems.
- Flexible to work any shifts, including holidays and weekends.
Responsibilities
- Assist in supervising front desk staff and daily operations.
- Support check-ins, check-outs, reservations, and guest inquiries.
- Provide coaching and training to team members.
- Handle guest concerns and resolve service issues professionally.
- Ensure front desk procedures and brand standards are followed.
- Maintain accurate records, logs, and shift information.
- Communicate important updates to management and other departments.
- Assist with cashiering, billing, and basic audit tasks.
Benefits
- Opportunities for growth in front office and hotel leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
