Guest Service Supervisor- Alltown Fresh

Global Partners LP•Livingston, NY

6d•$20 - $23

About The Position

The Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. The role focuses on delivering an enjoyable guest shopping experience and ensuring store operations, safety, security, quality, cash handling, housekeeping, and guest service programs are carried out according to company standards. The supervisor coaches employees with constructive feedback, monitors their work, maintains product availability, handles guest inquiries and complaints, and checks in vendors. The position requires flexible availability, including days, nights, weekends, and holidays, and the ability to access all areas of the store and perform physical tasks during a shift. Global Partners describes its culture as grounded in taking care of customers, guests, communities, and colleagues. It emphasizes responsible and sustainable community support, employee growth and development, and equal opportunity.

Requirements

Must be at least 18 years of age.
Must be efficient and organized.
Must be available to work flexible hours, including days, nights, weekends, and/or holidays.
Must be able to freely access all areas of the store, including the selling floor, stock area, and register area.
Must be able to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 pounds during a shift.
Must be able to work in intermittent temperatures, such as in a cooler or outside.
Must have reliable transportation.
High school diploma or equivalent.

Responsibilities

Supervise employees and ensure they perform duties established by management.
Coach employees and provide constructive feedback to help them perform tasks.
Greet guests and provide an enjoyable shopping experience.
Follow established safety, security, quality, and store operations policies, procedures, and practices.
Operate the point of sale according to corporate standards and maintain proper cash levels, including for supervised employees.
Ensure store housekeeping functions are completed, including cleaning, dusting, sweeping, mopping, and emptying trash.
Ensure continuous execution of guest service programs and processes.
Manage cash processes, including deposit preparation, lottery, gift cards, and checks where applicable.
Replenish products to maintain in-stock conditions.
Address guest inquiries and complaints.
Check in external and internal vendors according to established guidelines.