Guest Service Supervisor

Drury Hotels • Greensboro, NC

7d • Onsite

About The Position

Under general supervision, the Guest Service Supervisor assists the management team with supervising the hotel’s front desk and guest service positions. The role ensures Drury Hotels’ policies and procedures are consistently communicated and followed, maintains a high standard of integrity, and demonstrates positive leadership that motivates team members to exceed expectations through superior customer service. The supervisor also assists with training guest service team members.

The position helps create an exceptional guest experience by providing courteous, efficient, and friendly service to guests and potential guests. It responds promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude, and contributes to a positive work environment for the diverse team and guests.

Requirements

• Ability to give and take written and oral direction.
• Ability to communicate clearly in English with guests and team members.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate, and inspire team members to perform at or above company expectations.
• Thorough knowledge of marketing and sales programs.
• Ability to handle money, make change, and use office machines.
• Ability to give attention to detail.

Responsibilities

• Assist the management team with supervising front desk and guest service positions.
• Communicate and ensure consistent compliance with Drury Hotels’ policies and procedures.
• Demonstrate positive leadership and motivate team members to exceed customer service expectations.
• Assist with training guest service team members.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to guest inquiries, requests, and complaints.
• Perform duties of a guest service agent, night audit, or other positions as needed.
• Monitor hotel facilities and team member work habits for safety and security, and observe and correct unsafe conditions.
• Handle money, make change, and use office machines in day-to-day activities.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary
• Flexible scheduling
• Paid time off
• Hotel discounts and free room nights
• Mentorship, cross-training, development plans, and management training
• Medical, dental, vision, prescription, life, and disability coverage
• Team Member Assistance Program
• Company-matched 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed