Guest Service Supervisor

Drury Hotels • Greensboro, NC

5d • Onsite

About The Position

Under general supervision, the Guest Service Supervisor assists the hotel management team in supervising front desk and guest service positions. The role ensures that Drury Hotels’ policies and procedures are consistently communicated and followed, and maintains a high standard of integrity and positive leadership to motivate team members to exceed expectations through superior customer service. The supervisor assists with training guest service team members and helps maintain a positive work environment for a diverse team and guests.

The position provides courteous, efficient, and friendly service to guests and potential guests, responding promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude. It may also perform guest service agent, night audit, or other position duties as needed.

Requirements

• Ability to give and take written and oral direction.
• Ability to communicate clearly in English with guests and team members.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate, and inspire team members to perform at or above company expectations.
• Thorough knowledge of marketing and sales programs.
• Ability to handle money, make change, and use office machines in normal day-to-day activities.
• Attention to detail.

Responsibilities

• Assist the management team with supervising front desk and guest service positions.
• Ensure Drury Hotels’ policies and procedures are consistently communicated and followed.
• Demonstrate integrity and positive leadership that motivates team members to exceed customer service expectations.
• Assist with training guest service team members.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to guest inquiries, requests, and complaints.
• Contribute to a positive work environment for team members and guests.
• Perform guest service agent, night audit, or other position duties as needed.
• Monitor hotel facilities and team member work habits to support a safe and secure environment.
• Observe and correct unsafe conditions.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed