GUEST SERVICE SUPERVISOR
DIMENSION MASTER•Round Rock, TX
•$18 - $18
About The Position
The Guest Service Supervisor supports front desk operations and helps lead the guest services team. The role assists with training, service recovery, shift coverage, and ensuring guests have a smooth, welcoming experience from arrival through departure. The supervisor helps oversee front desk staff and daily operations, supports guest transactions and inquiries, resolves service concerns, and maintains accurate operational records.
Requirements
- Previous front desk or hospitality experience required.
- Strong customer service and communication skills.
- Ability to lead, coach, and support a team.
- Calm, professional, and dependable demeanor.
- Strong problem-solving and multitasking abilities.
- Comfortable with computers and hotel systems.
- Flexible to work any shifts, including holidays and weekends.
Responsibilities
- Assist in supervising front desk staff and daily operations.
- Support check-ins, check-outs, reservations, and guest inquiries.
- Provide coaching and training to team members.
- Handle guest concerns and resolve service issues professionally.
- Ensure front desk procedures and brand standards are followed.
- Maintain accurate records, logs, and shift information.
- Communicate important updates to management and other departments.
- Assist with cashiering, billing, and basic audit tasks.
Benefits
- Opportunities for growth in front office and hotel leadership
- Positive and team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
