GUEST SERVICE SUPERVISOR
DIMENSION MASTER•San Juan Capistrano, CA
•Onsite
About The Position
The Guest Service Supervisor supports front desk operations and helps lead the guest services team. This role involves assisting with training, service recovery, shift coverage, and ensuring guests have a smooth and welcoming experience from arrival to departure. The ideal candidate is friendly, confident, and passionate about delivering excellent service, with the ability to lead by example and support the front desk team.
Requirements
- Previous front desk or hospitality experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
- Flexible to work any shifts including holidays and weekends
Responsibilities
- Assist in supervising front desk staff and daily operations
- Support check ins, check outs, reservations, and guest inquiries
- Provide coaching and training to team members
- Handle guest concerns and resolve service issues professionally
- Ensure front desk procedures and brand standards are followed
- Maintain accurate records, logs, and shift information
- Communicate important updates to management and other departments
- Assist with cashiering, billing, and basic audit tasks
Benefits
- A positive and team-oriented environment
- Opportunities for growth in front office and hotel leadership
- A role where you help shape the guest experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
