Guest Service Supervisor
About The Position
Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Requirements
- Ability to give and take written and oral direction.
- Ability to communicate clearly in English to relate to guests and team members.
- Thorough knowledge of Drury Hotels’ policies and procedures.
- Ability to train, motivate and inspire team members to perform at and above Company expectations.
- Thorough knowledge of marketing and sales programs.
- Ability to handle money, make change and utilize office machines.
- Ability to give attention to detail.
Nice To Haves
- May require some travel.
Responsibilities
- Supervising the front desk / guest service positions of the hotel.
- Ensuring Drury Hotels’ policies and procedures are consistently communicated and followed.
- Maintaining a high standard of integrity, providing motivation and demonstrating positive leadership.
- Assisting with training guest service team members.
- Ensuring an exceptional guest experience by providing courteous, efficient, friendly service.
- Responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
- Contributing to maintaining a positive work environment.
- Performing duties of guest service agent, night audit or other positions as needed.
- Monitoring hotel facilities and team member work habits to ensure a safe / secure environment.
- Observing and correcting unsafe conditions.
Benefits
- Quarterly bonus opportunity of up to $3,200 annually
- Flexible scheduling
- Paid time off
- Hotel discounts
- Free room nights
- Mentorship
- Cross-training
- Development plans
- Management training
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription insurance
- Life insurance
- Disability insurance
- Team Member Assistance Program
- Company-matched 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
