Guest Service Supervisor

Drury Hotels•Orlando, FL

1d•Onsite

About The Position

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

Requirements

Ability to give and take written and oral direction.
Ability to communicate clearly in English to relate to guests and team members.
Thorough knowledge of Drury Hotels’ policies and procedures.
Ability to train, motivate and inspire team members to perform at and above Company expectations.
Thorough knowledge of marketing and sales programs.
Ability to handle money, make change and utilize office machines in normal day-to-day activities.
Ability to give attention to detail.

Nice To Haves

May require some travel.

Responsibilities

Assists management team with supervising the front desk / guest service positions of the hotel.
Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times.
Maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards.
Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Performs duties of guest service agent, night audit or other positions as needed.
Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.