Guest Service Supervisor

Spare Time Entertainment • Northampton, MA

16h • Onsite

About The Position

This role involves leading and supporting the front desk team, setting a positive tone for guest service, and ensuring the front-of-house is organized and guest-ready. The supervisor will oversee various areas like lanes, arcade, and attractions, train and coach team members, and handle guest concerns. Responsibilities also include assisting with scheduling, event coverage, processing POS transactions, opening and closing the building, and prioritizing safety.

Requirements

• High school diploma or equivalent
• 2+ years of guest service experience
• 1–2 years of leadership or supervisory experience required
• Strong communicator who isn’t afraid to take charge
• Comfortable giving direction and holding people accountable
• Available nights, weekends, and holidays
• Someone who can stay calm when it gets busy

Nice To Haves

• Hospitality or food and beverage experience is a big plus

Responsibilities

• Lead and support the front desk team during busy shifts
• Set the vibe for great service and positive energy
• Keep the front-of-house organized and guest-ready
• Oversee lanes, arcade, and attractions throughout the day
• Train and coach team members
• Step in and handle guest concerns confidently
• Help with scheduling and event coverage
• Run POS transactions accurately
• Open and close the building
• Keep safety top of mind and respond to issues quickly

Benefits

• It’s never boring
• You’re part of the action, not stuck behind a desk
• You get real leadership experience
• You’re leading a team in a place people come to celebrate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED