Guest Service Supervisor
About The Position
Represents the Blackwell Inn with gracious, prompt, courteous and professional interactions as primary point of contact with guests and staff; welcomes guests; facilitates check-in and check-out process; facilitates transactions and assists with change handling and accounting process; responds to guest needs and requests; answers telephone and communicates information to guests and staff; works with Blackwell management to maintain the highest levels of guest service; trains and supervises student staff. The Blackwell Inn is a 24/7 operation, work hours vary and include evenings, holidays and weekends. This position supervises the employees and guest interactions on the shift and works to ensure that the hotel is meeting the 4 star level of service in every guest interaction. As the supervisor of the shift, this position ensures that all Blackwell policies and procedures are met. Assisting guests to meet their level of satisfaction as elevated to the supervisory level. Candidate must have a strong customer service background and an ability and willingness to go above and beyond for the guest experience. Position is an integral part of passing three annual secret shopper inspections and training staff up to meet these levels as well.
Requirements
- Minimum Education Required High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred.
- 2 years of relevant experience required. 4-6 years of relevant experience preferred.
- Demonstrated success in achieving service goals in hotel or customer service environment.
Nice To Haves
- Hotel guest service experience
- Bachelor's in hospitality management
- Previous supervisor or customer service experience is preferred.
Responsibilities
- Represents the Blackwell Inn with gracious, prompt, courteous and professional interactions as primary point of contact with guests and staff
- Welcomes guests
- Facilitates check-in and check-out process
- Facilitates transactions and assists with change handling and accounting process
- Responds to guest needs and requests
- Answers telephone and communicates information to guests and staff
- Works with Blackwell management to maintain the highest levels of guest service
- Trains and supervises student staff
- Supervises the employees and guest interactions on the shift and works to ensure that the hotel is meeting the 4 star level of service in every guest interaction
- Ensures that all Blackwell policies and procedures are met
- Assisting guests to meet their level of satisfaction as elevated to the supervisory level
- Position is an integral part of passing three annual secret shopper inspections and training staff up to meet these levels as well.
Benefits
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
