Hotel Front Desk Supervisor / Guest Service Supervisor

Raymond Management Company•Milwaukee, WI

7h•Onsite

About The Position

We are looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team. At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Requirements

Strong leadership and organizational skills, with experience in guest services or hospitality management.
Excellent communication and problem-solving skills.
A passion for providing outstanding customer service and creating memorable guest experiences.

Nice To Haves

Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!

Responsibilities

Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.
Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
Address guest concerns and resolve any issues promptly and professionally.
Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.