Hotel Front Desk Supervisor

Churchill Downs Incorporated•Terre Haute, IN

1d•Onsite

About The Position

The Welcome Desk Supervisor is responsible for the successful overall coordination and direction of all activities related to the welcome desk areas of the hotel on assigned shifts; ensuring smooth and efficient operations in accordance with policies, procedures and objectives of guest service. The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.

Requirements

Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position.
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused.
High School Diploma or equivalent required.
1-year supervisory experience required in front desk management, or comparable hospitality and customer service leadership experience.
Ability to perform basic mathematics.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
Candidate must be experienced in Microsoft Office.
Must be able to obtain and maintain appropriate applicable licensing.

Responsibilities

Supervises all welcome desk staff on assigned shift. Supervises additional hotel departments in the absence of department supervisor.
Assists the Hotel Management team in creating, developing and implementing an effective strategy of organization for the front office areas of the hotel, ensuring maximum guest service and satisfaction.
Assists with achieving budgeted revenues and expenses, and maximizes profitability related to guest service.
Assists in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate.
Maintains procedures for handling of financial transactions, security of monies, guest service and emergency problems.
Guides and supports front office (welcome desk) and guest amenity area employees in daily responsibilities on assigned shift.
Monitors room blocks in the hotel system to ensure they are handled correctly.
Communicates with other departments to ensure proper handling of guests and groups.
Ensures Welcome Desk team and other guest service areas coordinate with player services and housekeeping on amenities and room assignments of hosted guests.
Other duties as assigned.

Benefits

401k Plan with company match
Employee Stock Purchase Plan (15% discount)
Health, Dental, & Vision Insurance
Flexible Spending Account
Health Savings Account
Company Paid Short-Term and Long-Term Disability Plans
Company Paid Basic-Term Life Insurance
Paid Time Off
Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
A Variety of Team Member Discounts including: Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts
Fun Team Member Events
Company-Sponsored Volunteer Opportunities
Team Member Recognition Program
Advancement opportunities and the chance for further professional development