HOTEL FRONT DESK SUPERVISOR

INDUS HOTELS INC•Springville, NY

5h•Onsite

About The Position

The Front Desk Supervisor is a working supervisor and the front office team leader, responsible for assisting the Guest Service Manager in the training, supervision, and support of the front office staff, including front desk and night audit. The goal is to provide outstanding service experiences for all guests, with a special emphasis on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor, and appearance to contribute to a hospitable environment. Indus Hospitality Group offers a dynamic work environment that fosters growth, innovation, and collaboration, aiming to provide exceptional service and create memorable experiences for both guests and employees. The company is committed to providing opportunities for personal and professional growth, ensuring employees have the tools and resources to thrive. They invite self-motivated, detail-oriented individuals with a passion for recruitment to apply and make a meaningful impact.

Requirements

Six to 12 months related experience and/or training
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Minimum 18 years of age.

Responsibilities

Provide pleasant and professional services to all guests.
Assist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests.
Assist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues.
Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office.
Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions.
Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
Check all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
Ensure the cleanliness of the front office, lobby, and surrounding areas.
Properly maintain all work equipment, tools, and supplies.
Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals.
Responsible for knowing and complying with all items on the position’s training checklist.
Comply with all department, hotel, and company policies and procedures.
Perform any assigned task not outlined above that the associate has the ability to perform.
Shifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am)