Hotel Front Desk Supervisor

Sree Hotels•Cincinnati, OH

About The Position

The Courtyard by Marriott, located in Downtown Cincinnati, is hiring for a full-time Front Desk Supervisor. The person hired for this position must have flexibility to work any shift, including the overnight shfit, when needed, and weekdays and weekends are required. We offer Daily pay! Access up to 50% of your earned wages after every shift. PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service

Requirements

1-3 years hotel experience working as a Front Desk Associate
Organization skills and attention to detail
High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
Friendly and customer service oriented
Good interpersonal and problem solving skills
Ability to work weekends is required
1st, 2nd, 3rd shift flexibility is preferred

Nice To Haves

Previous supervisory experience preferred
Experience using hotel reservation system such as FOSSE or PEP is a plus
Post-secondary degree or certification in Hospitality Management preferred

Responsibilities

Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines.
Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately.
Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers.
Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively.
Control cash transactions at the front desk and maintain responsibility for personal bank
Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM
Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies