Hotel Front Desk Supervisor

Home2 Suites and Tru by Hilton•Sedona, AZ

3d•$19 - $21

About The Position

The Hotel Front Desk Supervisor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Tru/ Home2 Suites by Hilton Flagstaff. Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.

Requirements

Six or more months of front desk experience
At least one year of supervisory experience
Motivated to maintain excellent customer service reputation
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting
Must be able to work a combination of shifts 7-3am, 3-11pm and willing to work Night Audit 11am-7pm when needed
Must have open availability

Responsibilities

Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for front desk team to follow
Enforces policies and procedures according to NCG Hospitality and property brand standards
Assists in recruitment, orientation, training, and scheduling of new team members
Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports
Ability to perform all duties of a Guest Service Representative

Benefits

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement