Hotel Front Desk Supervisor

Commonwealth Hotels•Miramar Beach, FL

16h

About The Position

Join Our Opening Team at the Staybridge Suites Miramar Beach, Florida! The Newly Built Staybridge Suites Miramar Beach is seeking a Hotel Guest Service Supervisor, Hotel Front Desk Supervisor, or Hotel Front Office Supervisor. About Us: Working at the Staybridge Suites Miramar Beach offers numerous benefits, including professional growth within the globally recognized IHG brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Join us as we launch our brand-new, extended-stay hotel just three blocks from the beautiful white sands of Miramar Beach. This is not just about building a hotel it is about creating a welcoming environment where both team members and guests can thrive. Conveniently located near local attractions such as Silver Sands Premium Outlets, Destin Commons, Baytowne Wharf, and Big Kahuna's Water Park, the hotel provides an ideal setting for both work and leisure. If you are eager to be part of a dynamic team from the outset, we would be delighted to have you join us. Why This Role? Working as a Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Desk Supervisor at the Staybridge Suites Miramar Beach offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Desk Supervisor allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

Requirements

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
A high school diploma or equivalent

Responsibilities

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Benefits

Medical, Dental, and Vision
401(k) with company match, SAME DAY PAY, and flexible spending accounts
Vacation, Personal Days, and Holiday Pay
Hotel, food, and beverage savings for personal travel
Online training courses
Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

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