Supervisor - Hotel Front Desk

Bally's Chicago•Lincoln, RI

21h•$24

About The Position

This position is responsible for Supervising the day-to-day activities of the Hotel Operations. Prioritizing good communication with your coworkers to help make everyone feel a part of all one team.

Requirements

High school diploma or equivalent Preferred
Must project a professional and positive image.
Proficiency in Opera PMS preferred.
Two years’ front office or related guest service experience required.
High energy level.
Proficiency in typing.
Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
Must project a professional and positive image.
Ability to handle and carry out instructions.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to maintain composure under stress in a fast pace work environment.
Must be able to stand for long periods of time.
Basic reading and math skills.
Ability to work a flexible schedule.
Excellent interpersonal and communication skills.
Must be able to communicate clearly and effectively with all employees and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Must secure appropriate RI mandated gaming licenses

Nice To Haves

Proficiency in Opera PMS preferred.
High school diploma or equivalent Preferred

Responsibilities

Responsible for creating a fun and productive work environment.
Verifies daily paperwork.
Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
Trains new employees and the ability to prepare work schedules.
Responsible for the motivation, continual training, and empowerment of employees.
Ensures that staff behavior and appearance comply with established policy.
Processes discrepancy reports, rate variation and credit reports.
Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
Coordinates the ordering and reconciliation of package coupons.
Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
Announces evacuations, contacting appropriate executives in emergencies and evacuation situations.
Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Ensures cleanliness, organization, and safe condition of work areas.
Maintains knowledge of hotels, community, and special events to accurately provide guests with needed information.
Administers superior customer service to all guests.
Completes special assignments as requested.
Any Other Required Duties as assigned