FULL TIME - Guest Service Representative - TownePlace Suites, Westport

Lafrance Hospitality•Westport, MA

3d•Onsite

About The Position

We are looking for a FULL TIME Guest Service Representative to work at both our hotel locations; TownePlace Suites by Marriott, Westport & Fairfield Inn & Suites by Marriott, New Bedford. At our hotels you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Marriott Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff. If you are a self-motivated, guest-focused candidate with some weekend availability apply for this Guest Service Representative position. A friendly & welcoming personality is exactly what is needed to be successful as a Guest Service Representative. This is an exciting opportunity if you are interested in developing your professional skills. Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.

Requirements

Customer Service Experience
Attention to detail
Reliability
Able to work alone and as a team

Nice To Haves

Hotel Marriott Experience is a plus but NOT required

Responsibilities

Maintain a warm, welcoming and professional demeanor while interacting with all guests.
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
Answer the phone in a professional & helpful manner.
Follow procedures on posting charges and settling guest accounts.
Effectively address and resolve guest problems to increase guest satisfaction.
Be knowledgeable of emergency procedures and Hotel policies.
Practice punctuality for scheduled shifts.